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About Technical Service


System Start Up: Our service technicians inspect new installations and wire terminations to ensure conformance with recommended installation practices and codes. The system is then tested and adjusted for proper operation.

System Evaluation: We inspect and provide a written evaluation of your entire communication system. Our report provides your maintenance the guidance needed to return your system to optimum performance.

Service Contract: A custom-tailored on-site service agreement is designed to meet each customer's individual needs.

Support Agreement: Offered exclusively for our micro-processor systems, these agreements provide emergency support and response in a guaranteed time frame. We offer four levels of support, Platinum Plus, Platinum, Gold, and Silver, to best meet individual customer requirements.

Customer Training: Training is the most important aspect of supporting a communication and emergency notification system. We will work with you, at your site or ours, to provide training for your staffs...from training system users on functionality to training service personnel on system maintenance and troubleshooting.

Other Services: We offer the option of extended product warranties to customers whose requirements exceed our standard product warranties. 

Our standard field service, billed on a time and material basis, is provided at the customer's site on demand.

Depot repair, at published prices, provides a quick turn-around time for the repair and refurbishment of existing equipment



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Toll Free: 1-800-492-1212 (Available for United States, Canada, and Caribbean)
Tele: 610-777-1374    Fax: 610-796-5954    email: info@gai-tronics.com
customer service: customerservice@gai-tronics.com
GAI-Tronics® UK  |  GAI-Tronics® Srl - Italy  |  GAI-Tronics® - Malaysia  |  GAI-Tronics® Austdac - Australia
Copyright ©2011 GAI-Tronics® A Hubbell Company


 

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